By purchasing white and gray products you are acknowledging that

  • each item is handmade and will show marks of its process
  • Each piece is unique bearing the same color and similarities, with difference in application of glaze and slight variation in size
  • All ware are made with attention to detail and intentional “imperfection”
  • Most items are MOV friendly otherwise mentioned

Care

  • Hand wash only
  • Wash with mild cleaning agent
  • Unglazed items should be washed with natural cleaning agents

Customized Order

  • NON refundable, non cancelable 
  • Order process time will be consider after finalisation of the prototype
  • 50% advance payment is required for order confirmation

Shipping and Delivery

  • Free shipping – above Rs.4999/-
  • Shipping cost – calculated on cumulative weight of entire order and location at checkout
  • Shipping cost is non-refundable
  • COVID-19 policy – To ensure safety against COVID-19 our team isare working remotely and we are committed to answer your queries. You can continue to place orders during the lockdown period. We will send you regular updates on the status of your order. 
  • Orders are wrapped, packed and courier every Monday
  • Order will be delivered in 7-12 business days. 
  • Delivery time – order processing starts from the day of payment confirmed against the order
  • Delivery of order will be address specific not person specific 
  • White & Gray Lifestyle LLP will not be  liable if any delay/ non delivery of goods happens due to flood, fire, war, act of God or any cause that is beyond the control of White & Gray Lifestyle LLP.
  • Event of non-delivery – mistake by the customer (ie. wrong address, name, number) any cost or re-delivery will be paid by the customer.
  • The Customer must agree to provide authentic information, to avoid any kind of delay or loss of goods. White & Gray Lifestyle LLP reserves the right to confirm and validate the information and other details provided by the customer at any point of time. If upon confirmation such customer details are found not true (wholly or partly), White & Gray Lifestyle LLP has the right in its sole discretion to reject the registration and debar the customer from using the services available at this website, and / or other affiliated websites without prior intimation whatsoever.
  • All duties and taxes for International Shipping shall be borne by the customers. White & Gray Lifestyle LLP is not liable to pay any duties or taxes for shipping.

Returns

  • Credit note will be issued against product order amount if the damage is reported within 36hrs of delivery
  • Return of products only limited to direct sale between vendor and consumer. This only entails sale online, and not through retail outlets.
  • How to return: my orders – return request or you email on info@whiteandgray.com
  • Purchase is eligible for return or replacement only if:
    • incorrect product was delivered
    • Product received has genuine quality or manufacturing defects or damage
  • Any product that has defects or damage, MUST be notified by email within 36 hours of delivery. Email us at info@whiteandgray.com
    • Order number
    • Delivery address
    • Specific reason of return with images of product
    • Our team will investigate the damage and revert back
    • All courier of this nature will be borne by the customer themselves
    • White and gray lifestyle  LLP will only borne the expenses of replacement courier charges
  • Return of product after mentioned period is not acceptable
  • Please return the products with original packaging and tags and invoice and seal it well and send it across
  • Please ensure the product is unused at the time of return

Pottery Course

  • Registration and payment is required to secure a spot in class
  • Please go through  the DATES and the respective DAYS of courses and workshops
  • Students will be shown how to use the various tools and machines which  are to be used for this Pottery Course and will undertake the utmost care for health  and safety and prevention of any accident. Studio White&Gray however is not liable for  any financial responsibilities in case of any injuries incurred, regardless of whether  injuries are caused by negligence or otherwise. 
  • Students have to take care of their own material and products, Studio White&Gray is not responsible for any loss or breakage or theft of products and material. 
  • It is mandatory for each student to clean the workspace and tools which they have used after every session.  
  • Students are expected not to throw and litter the surroundings. All waste generated  during the session needs to be put away in the marked containers. Material meant  for recycling needs to be put in the recycling containers. 
  • Discipline needs to be maintained in the studio/workshop and students may be denied entry to the Course or Studio/Workshop if the Studio-In-Charge so decides. No  refund will be applicable under such circumstances. 
  • Transfer to an alternative class is not possible once you register. 
  • Once the registration is received, our tutors or team will contact you for further discussion
  • FEES ARE NON REFUNDABLE, a credit note will be issued in case of cancellation
  • No refunds will be provided if the registration is not cancelled 1 week before the start of the program
  • A refund of 75% will be provided if cancellation is done before 1 week of the date of the program
  • If the student discontinues in the middle i.e after the 4th session, the rest of the fees will not  be refunded on any condition. Before the 4th session, if the student is willing to discontinue, fees will be deducted per session basis and the balance amount will be issued as a credit note. Articles made during these sessions will be recycled.
  • Sessions missed due to any genuine reason will be covered as per the availability of the seats in the batches. NOT MORE THAN 2 SESSIONS will be adjusted
  • Studio White&Gray will not offer a refund for the missed sessions
  • White and Gray lifestyle LLP reserve the right to cancel or change the schedule of classes. The participant will receive a full refund in the event of FULL cancellation of the course, there will be no refund if the classes are rescheduled

Studio Facilities

  • – White and Gray lifestyle is not responsible to any breakage or lost of article
  • – you can buy clay for practice session from the studio if need or can get your own clay from the trusted vendors
  • – article storage shelves will be chargeable after 1 day
  • – articles found without any name tag or any note will be discarded after a 7 days
  • – artist should be present during loading of their articles in the kiln 
  • – if the kiln is damaged during their firing session, the artist is liable of fine as per damage
  • – for gas kiln firing, artist will have to monitor the firing themselves

– for any further query please get in touch with our team, contact us

USER AGREEMENT

Privacy Policy

Kindly read and understand these Terms and Conditions of use carefully before using or obtaining any content, products, or services through our Web site the  www.whiteandgray.com  (“W&G,” “we,” “our,” “us”) (collectively, the “Site”).

If you do not agree with any part of these terms and conditions, you must not use the Site. We reserve the right to amend these terms and conditions at any time. All amended terms automatically take effect when these Terms & Conditions are updated. Your continued use of the Site following the posting of changes to the Terms and Conditions will mean you accept those changes. Please return to this page periodically to review any changes. Access to and use of this Web site is subject to acceptance of the terms and conditions below (“Terms”), which include our Privacy Policy. By accessing, using or obtaining any content, products, or services through this Web site, you agree to be bound by these terms.

We, White&Gray, the creator of this Privacy Policy, ensure our firm commitment to your privacy vis-a-vis the protection of your priceless information. The Privacy Policy contains information about www.whiteandgray.com. In order to endow you with our uninterrupted use of services, we may collect and, in some circumstances, disclose information about you. To enhance better protection of your privacy, we provide this notice explaining our information practices and the choices you can make about the way your information is collected and used. If you have any questions or concerns regarding this privacy policy, you should contact our Customer Support Desk at info@whiteandgray.com

1. Collection of personally identifiable information and other information

When you use our Website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.

In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behaviour on our Website. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Web site or not), which URL you next go to (whether this URL is on our Web site or not), your computer browser information, and your IP address.

Additionally, you may encounter “cookies” or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.

If you choose to buy on the Website, we collect information about your buying behaviour.

If you transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.

If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.

We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from you when you set up a free account with us. While you can browse some Sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.

2. PERMISSION

BY SUBMITTING PERSONAL INFORMATION TO US, AND/OR BY USING OUR SITE, YOU AGREE THAT WE MAY COLLECT, USE AND DISCLOSE SUCH PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY AND AS PERMITTED OR REQUIRED BY LAW.

If you refuse or withdraw your consent, or if you choose not to provide us with any required Personal Information, we may not be able to provide you with Products or Services that can be offered on our Site only if we have access to certain Personal Information. If you do not agree with these terms, do not provide any Personal Information to us.

3. Notification of modifications and changes to the terms & conditions and privacy policy

We reserve the right to change the Terms and Privacy Policy from time to time as seen fit, without any intimation to you, and your continued use of the site will signify your acceptance of any amendment to these terms. You are therefore advised to re-read the Terms of Service on a regular basis. Should it be that you do not accept any of the modifications or amendments to the Terms, you may terminate your use of this website immediately.

Please note that we review our Privacy Policy from time to time, and we may make periodic changes to the policy in connection with that review. Therefore, you may wish to bookmark this page and/or periodically review this page to make sure you have the latest version. Regardless of later updates, we will abide by the privacy practices described to you in this Privacy Policy at the time you provided us with your personal information. We encourage you to review our Privacy Policy, and become familiar with it, but you should know that we do not sell or rent our customers’ personal information to third parties.

4. Minors

We do not knowingly collect Personal Information from any Minor, and will not use this information if we discover that it has been provided by a Minor. Minors (as defined under the laws of their jurisdiction or residence) are not eligible to register for, use or Book the Products or Services available on our Site.

5. Use of Demographic / Profile Data / Your Information

We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users’ activity on our Website.

We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.

We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our Web site, providing you with content that we think you might be interested in and to display content according to your preferences.

6. Information we collect

Our website’s online requisition form requires users to give us contact information (like your name, e-mail address and contact number). As a user of this website you are required to provide a valid email address at the time of registration and choose a username or alias that represents your identity on our website. Certain information, such as your name, e-mail address and contact number are collected in order to verify your identity and for use as account numbers in our record system, among other things. E-mail addresses, Geo-locations, intellectual property, listings viewed, any information entered in the “Contact Us” form or any other form displayed in any section of the website are also collected.

7. Cookies

We use ours as well as third parties’ data collection devices such as “cookies” on certain pages of our website. “Cookies” are small files stored on your hard drive that assist us in providing services customized to your requirements and tastes. We also offer certain features that are only available through the use of a “cookie”. Cookies can also help us provide information, which is targeted to your interests. Cookies may be used whether you choose to register with us or not. Third party vendors such as www.google.com (“Google”) may use cookies to serve ads based on your visits to this Website. You may visit the website of the third party and choose to opt out of the use of cookies for interest-based advertising, if the third party offers such an option. You may choose to opt-out of the DoubleClick cookie that Google and its partners use for interest-based advertising by visiting Ads Settings.

We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session.

8. External links on website

The website may contain hyperlinks to other websites, content or resources. We have no control over any websites or resources, which are provided by other companies or persons. You acknowledge and agree that We are not responsible for the availability of any such external sites or resources, and does not endorse any advertising, products or other materials on or available from such websites or resources.

You acknowledge and agree that We are not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such websites or resources. These third-party service providers and third-party sites may have their own privacy policies governing the storage and retention of your personal information that you may be subject to. We recommend that when you enter a third-party website, you review the third party site’s privacy policy as it relates to safeguarding your personal information. We use third-party advertising companies to serve ads when you visit the Website. You may visit the third party websites and choose to opt-out of the use of cookies for interest-based advertising if the third party offers such an option.

9. Our use of your information

Your contact information is also used to contact you whenever necessary. We use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information. Finally, we may use your IP address to help protect our partners and ourselves from fraud. We will continue to enhance our security procedures as new technology becomes available. We may release your personal information to a third-party in order to comply with a Court Order or other similar legal procedure, or when we believe in good faith that such disclosure is necessary to comply with the law; prevent imminent physical harm or financial loss; or investigate or take action regarding illegal activities, suspected fraud, or violations of Our Terms of Service. We may disclose personally identifiable information to parties in compliance with our Copyright Policy as mentioned in the Terms of Service as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity. In such events, We may disclose name, address, country, phone number, email address and company name.

10. Confidentiality

You further acknowledge that the Website may contain information which is designated confidential by Us and that you shall not disclose such information without our prior written consent. Your information is regarded as confidential and therefore will not be divulged to any third party, unless if legally required to do so to the appropriate authorities. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by us will only be in connection with the provision of agreed services and products.
Personal and Sensitive Information – We are fetching your device and personal information into this app. Reason of this information is to stop multiple sign ups with a single device. So we can give benefits to the maximum number of users. This information will help us to stop misuse of apps and websites.

11. Our disclosure of your information

Due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting and foregoing), we may be forced to disclose information to the government, law enforcement agencies or third parties. Under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or members may abuse or misuse your information that they collect from our Website. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications would always remain private.

As a matter of policy, we do not sell or rent any personally identifiable information about you to any third party. However, the following describes some of the ways that your personally identifiable information may be disclosed.

    • External Service Providers: There may be a number of services offered by external service providers that help you use our Website. If you choose to use these optional services, and in the course of doing so, disclose information to the external service providers, and/or grant them permission to collect information about you, then their use of your information is governed by their private policy.

    • Other Corporate Entities: We share much of our data, including personally identifiable information about you, with our parents and/or subsidiaries that are committed to serving your online needs and related services, throughout the world. Such data will be shared for the sole purpose of enhancing your browsing experience. To the extent that these entities have access to your information, they will treat it at least as protective as they treat information they obtain from their other members. It is possible that We and/or its subsidiaries, or any combination of such, could merge with or be acquired by another business entity. Should such a combination occur, you should expect that we would share some or all of your information in order to continue to provide the service. You will receive notice of such an event (to the extent that it occurs).

    • Law and Order: We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights. We can (and you authorize us to) disclose any information about you to law enforcement and other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.

12. Accessing, reviewing and changing your profile

Following registration, you can review and change the information you submitted, except your display name, during registration. If you change any information we may keep track of your old information. You can change your registration information such as your Email ID, etc. To remove your profile so that others cannot view it, contact our customer support team at info@whiteandgray.com

We will retain in our files the information you have requested to remove for certain circumstances, such as to resolve disputes, troubleshoot problems and enforce our terms and conditions. Further, such prior information is never completely removed from our databases due to technical and legal constraints, including stored ‘back up’ systems. Therefore, you should not expect that all of your personally identifiable information would be completely removed from our databases in response to your requests.

13. Other information collectors

Except as otherwise expressly mentioned in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties, whether they are on our Websites or on other sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. To the extent that we use third party advertisers, they adhere to their own privacy policies. Since we do not control the privacy policies of third parties, you are subject to ask questions before you disclose your personal information to others. Any information that you make publicly available on the site may be potentially viewed by any party, and by posting such material it is deemed that you consent to share such information with such parties.

14. Security

We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by members inside and outside the company. We do not recommend the transfer of sensitive information (such as credit card number) and bank account details via the website to any third party. Users are recommended to do so offline, on the phone or via personal emails. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, “perfect security” does not exist on the Internet. You therefore agree that any security breaches beyond the control of our standard security procedures are at your sole risk and discretion.

15. Your consent

By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

16. Grievance Officer

In accordance with Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided under the Terms and Conditions.

17. Disclaimer

We cannot ensure that all of your private communications and other personal information will never be disclosed in ways not otherwise described in this Privacy Policy. Therefore, although we are committed to protecting your privacy, we do not promise, and you should not expect, that your personal information will always remain private. As a user of the Site, you understand and agree that you assume all responsibility and risk for your use of the website, the internet generally, and the documents you post or access and for your conduct on and off the Site.

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